Frequently asked questions

Can I change or cancel my reservation?

Most tickets can be canceled for a full refund at least 24 hours before the scheduled visit. Changes are subject to availability. Refer to the specific product checkout for final terms.

Are attractions always open?

Hours and attraction availability can change due to weather, maintenance, and special events.

Do children need adult supervision?

Children under 13 must be accompanied by an adult at participating attractions.

What payment methods are accepted?

Accepted payment options are displayed at checkout.